I nodded while facilitating and learned a lesson I won’t forget.
Some time ago, I facilitated a small online focus group to gather community input for a nonprofit initiative. As I listened carefully to each participant, I unconsciously nodded my head.
Later, I learned that one participant had felt excluded and angry. She interpreted my nodding as agreement with another person’s views and assumed I was taking a side on a controversial topic.
That feedback hit hard and taught me a valuable lesson. I did not realize I nodded while facilitating. Fortunately, this was an online Zoom session, and I was able to watch the recording. Yes, nodding!
I think I nodded to signal I am paying attention and encourage people to keep sharing. Yet, it is not a conscious practice. I now “watch” myself carefully when facilitating in person or online.
In facilitation, even nonverbal cues can shape how people feel heard or not. What I saw as a neutral gesture was perceived differently by someone who interpreted it as favouring another participant’s opinions. That experience reminded me of the importance of being intentional and self-aware of my physical movements.
Facilitation includes setting conditions to help everyone feel they are respected and valued, and it is safe to share.
I’m grateful for the feedback. It made me a better facilitator.
Have you experienced something similar in your facilitation or leadership work?