The Healing Power of Conversation

All I want for Christmas is to express my deepest appreciation for every person who contributed to a group conversation and to the facilitators who supported them. I, and I think, many other people, feel there is little we can

A Warm Face in Facilitation

One of my favorite #facilitation activities which I created years ago is the “Warm Face.” Recently, I used this activity with two organizations; Wood Buffalo Regional Library and ElderCare Edmonton. Each group was developing a strategic plan. The Warm Face is a wonderful opening conversation.

Facilitate Active Listening with a staff team

Two people standing and facing each other. One is talking and gesturing and one is listening intently.

In a recent team building session with a staff team, I spontaneously facilitated an Active Listening technique as a group activity to help the participants enhance their communication skills. I usually use Active Listening with individuals talking in pairs. In

Facilitating communication skills with Listening Quotes

A list of ten quotes about listening.

I recently facilitated a session with a staff team to help them learn, practice, and apply communication skills. I am sharing some of the techniques I used and to which participants responded enthusiastically. This post is about listening quotes; my